Frequently Asked Questions
The questions users ask most about AI skin scanning and facial analysis in MYMirror.
Is MYMirror skin analysis a medical diagnosis?
No. MYMirror is an AI care-and-awareness tool that reads visible skin metrics and gives skincare recommendations. It does not replace a dermatologist and does not provide a medical diagnosis.
How does the AI facial analysis work?
You capture a photo of your face with the camera or from your gallery, and the AI engine (Google Gemini) analyses it to extract metrics such as skin type, hydration, elasticity, pores, dark circles and skin age.
How accurate is the analysis?
The analysis keeps improving and gives a strong signal of the overall direction of your skin, but it is a statistical estimate that depends on image quality and lighting. For best results use natural light and a face free of makeup and filters.
Are my photo and data safe?
Yes. Images travel over an encrypted (HTTPS) connection and are used only for analysis and skincare recommendations. We do not sell your personal data, and you can delete your scan results from your account settings.
How long does a scan take?
Usually under a minute: capture the photo, then wait for the analysis and the routine plan to be built.
Do I need to download an app from a store?
No. MYMirror is a web app that runs directly in your browser on phone or desktop — no store download required.
How are the recommended products chosen?
The app matches your skin analysis against a catalogue of real, in-market skincare products from Macro Group, then orders the suitable ones into a morning and evening routine with usage guidance.
Is the scan free?
Yes, the core skin scan and routine recommendations are free in MYMirror.
Does the app work in Arabic?
Yes, MYMirror is fully Arabic-first with English support, and recommendations are built on products available in MENA markets.
Does it work for men and women?
Yes, the scan and recommendations suit everyone and all skin types.